The cost to supply internet services has increased, which means our retail prices for most plans are going up. The decision to increase prices has not been made lightly, however it is important to maintain our levels of service and reliability. The price of the Home Ultrafast plan will decrease.
Pricing Changes
From 30 July 2025, our new prices* will be as follows:
Standard & Fixed Wireless Standard | Standard Plus & Fixed Wireless Plus | Premium | Home Superfast | Home Ultrafast | |
Price until 30 July | $74 | $84 | $94 | $104 | $124 |
New Price at 30 July | $77 | $87 | $97 | $104 | $119 |
Change | +$3 | +$3 | +$3 | $0 | -$5 |
* Pricing excludes promotional offers
What does this mean for existing customers?
For all existing customers impacted by the price increases, we will provide at least 30 days' written notice. For customers with a price reduction, we may provide less notice.
Existing customers don’t need to do anything, and the pricing changes will be reflected on the first invoice after 30 July 2025.
What does this mean for recently connected customers whose price is due to increase?
Any customer connecting to an iPrimus internet service between 30 June 2025 and 29 July 2025 who has a plan that increases in price will receive a credit of $3 on the first invoice they receive post 30 July.
What about my discounts or add-ons?
All existing discounts or promotional offers will remain on our customer’s services after the price change.
Will other providers increase their prices?
It is likely other providers will increase their prices.
Is it possible to change plans?
All iPrimus internet plans are month-to-month, so customers are free to choose a different plan at any time online.
If I change my plan, when will it take effect?
For speed downgrades, it will happen on the next invoice date. For plan upgrades, it will happen when the speed increases, soon after the plan change is requested.
Can plans be changed again later?
Yes, we allow one plan change per month so that customers can find the right plan for their household.
What do I do if I’m having trouble keeping up with my payments?
If you are experiencing financial difficulty, our Financial Hardship Policy outlines options available to assist you
Speed Changes
Why are they increasing?
nbn is increasing the speeds on speed tiers for FTTP and HFC customers so we are passing these increases on to our nbn customers.
Which speeds are increasing?
Not all plans are increasing in speed. Customers with a nbn100, Superfast or Ultrafast plan that use either nbn® FTTP or HFC technology will have a speed increase later this year.
When are they increasing?
We are working towards rolling out the speed increases in the second half of September 2025. We will let customers know closer to the date when this will happen and whether there’s anything they will need to do to take advantage of the higher speeds available.